How are you professor? I'm wayne. I have no idea if you remember me. Your first class was very impressive and that makes me little nervous about the rest of this semester. but I hope to make it as enjoyable as possible. See you later.
Hi how are you Ryan~ This is Jk. May I ask to you something? I'm just wonder should I write down at here that business letter(homework) as a reply or not? Have a nice weekend and Thanks:)
Michelle Lee 1600 Chunjeolno, Byeongchunmyun Cheonan, chungnam, Rep of Korea
March 8, 2014
Seunghyeon Lee Riot Games Korea 624 ICT tower 14floor Gangnamdaero, Gangnamgu, seoul, Rep of Korea
Dear Mr. Seunghyeon
I am writing this letter to fix something unfairly happened to me. Your company's game item was paid by my account, even though I did not. when I inquired to clearing company, They said you have to pay first, and then you can touch game company to receive a refund.
February 12, 2014. Someone paid total 120,000won to your company for game item that is not for me, using my phone account. I enclose a receipt that you can read his game ID who paid it with mine under the counter.
I have never played game made by yours. Please persue the ID to let real buyer pay it. And please refund the item charge.
Customer Service Team Riot Games Korea 624 ICT tower 14floor Gangnamdaero, Gangnamgu, seoul, Rep of Korea
March 16,2014
Michelle Lee 1600 Chunjeolno, Byeongchunmyun Cheonan, chungnam, Rep of Korea
To whom may it concern:
We would firstly like to apologize for your unwanted payment of the game. Unfortunately the refund will take several weeks, because there is some procedures to follow. To solve this problem, we need your account and phone number to contact. Please don't be concerned about this unfortunate event. If you have an ID in our game, please let us know, so we can give you some useful in-game items as an additional compensation. We will notify you as soon as possible.
1600 Chungjeol Road, Beongchun Myun Cheonan City, Chungnam, Rep of KOREA
March 8, 2014
Bhatta Brahman 203 Thamel Road Kathmandu, NEPAL
Dear Mr. Brahman:
I'm writing this e-mail to ask you to refund my payment. Thanks to your domestic flight, I have travelled Nepal conveniently but your call center had some problem.
According to the policy of your company, It needed for me to contact you the day before departing day. So I tried to call you to follow it on Feb 10, 2014. Although I called you more than 20 times, your company never received my calling. Due to this problem, I had to buy another flight ticket with extra money.
So I want you to refund NRs. 2,000. For your reference, I have attached a copy of the flight ticket that I want to cancel and receipt. Thank you for reading my letter.
1600 Chungjeol Road, Beongchun Myun Cheonan City, Chungnam, Rep of KOREA
December 12, 2013
Jean DeFrancesco-Sias International House Managing Director Korea Tech
Dear Jean DeFrancesco-Sias
I am writing in reference to International House residency. I sent an application and a reference on November 27. I haven't received your reply about it. Could you please check if i can enter IH or not. I am Kim dasom. 2010151007 is my ID number and my major is Industrial Design Engineering.
I think that any reply was supposed to be sent by this time. My friends who applied for IH recieved your email that they are allowed to be residents of IH. I am worry that my application or reference have some problems.
I would appreciate it if you would inform me about it as soon as possible. Also, please make sure my roommate will be one who i have applied.
Dasom Kim 1600 Chungjeol Road, Beongchun Myun Cheonan City, Chungnam, Rep of KOREA
Dear Dasom,
I received your email that you haven’t gotten any response from International House. Unfortunately, it looks like there was an error on email sending/receiving system.
I already sent you an email to inform you have been accepted to live in IH for the upcoming semester on November 28, which is the day after you sent your email to me. However, it seems like you haven’t received it yet due to the system failure. I attached the email I sent you so that you can check it out. Please find the attached below.
Also, as you requested, I verified that your roommate is the person you applied. Again, you have been accepted to live in IH, and the next step for you is to pay the dormitory fee by December 20th. Once you pay the dormitory fee you will be given a room here at IH.
I hope this problem never happen again. Thank you for your email before the period paying the dormitory fee.
Dasom Kim 1600 Chungjeol Road, Beongchun Myun Cheonan City, Chungnam, Rep of KOREA
To Dasom, I received your email last night and I am sorry for uncomforting you. Yea, you are right, I couldn`t send the answer letter to you.Actually I forgot to send it.I was so busy last week. But don`t worry about that.Your are already accepted to enter our dorm this semester and you will use room with your roommate who you pointed out in your letter.
You may concerrn about not receiving admission letter,but don`t worry about that. This letter has same effect with admission letter.So please keep the copy of this letter and hand in this to IH staff when you join our dorm.
Now I'm begging your generosity.For the token of how much I am sorry to you, I am sending voucher that waive your boarding expenses for this semester
Byeongcheon-myeon, Dongnam-gu, Cheonan-si, Chungcheongnam-do, Korea
November 7 2012
Natasha JackThreads, Customer Service
Dear Ms Natasha:
Hello, This is JK., I am writing to you regarding to my order from your website because I am not sure if it is not going to be properly.
I ordered some shoes 2weeks ago from your website, But It didn’t come yet. So I checked the condition of my order. It keep saying that it is still preparing for shipment. However when I checked the merchandise today, then It said, It’s sold out already. I was so confused and want to know how it is going on. My shoes name is Voyage belt long jumper_CWUS40441BE, and my order number is #2316931.
I would appreciate if you could send me more detailed information about my order. My contact address is jongkuen89@gmail.com. Thank you for your consideration
JK Park Byeongcheon-myeon, Dongnam-gu, Cheonan-si, Chungcheongnam-do, Korea
Dear Mr.Park
I received the e-mail that you sended on November 7. We apologize for the inconvenience that caused by our delivery system error. The shoes 'Voyage belt long jumper_CWUS40441BE' that you ordered are sold out. We are very sorry that we didn't give you any notice about the state of your order. We will give you full refund immediately, and we also give you a 100$ voucher.
We are sorry again for the inconvenience. If you have further problems with this or any other question, please feel free to contact us.
Selby Kim 1600 Chungjulno, Byungchunmyun, Cheonan, Chungnam, Korea
To whom may it concern,
I am writing about a problem with my monthly credit card statement which i recieved a week ago.
Your game company, League of Legends, charged $150 to my credit card for Riot Games Coin, but i've never purchased anything, moreover, i'm not even a user of the game. According to the statement, my credit card is used on February 16. I'm enclosing a copy of my statement. I called the credit card company and they said there is nothing they can do about this unless your company reimburses me for the money after i pay for it.
However, I do not want to pay anything that I do not own. To resolve the problem, I would like you cancel this charge. Or if you can't, I hope you give me the money for the charge. I'm very upset, and I really need to get this issue fixed immediately.
1600 Chungjulno, Byungchunmyun, Cheonan, Chungnam, Korea
March 16,2014
Selby Kim 624, Gangnam-daero, Gangnam-gu, Seoul, Korea
Dear Selby Kim
At first I'm afraid to hear and sorry for this inconvenience.These days there are lots of identity thief so this kind of problems have been happened so much. Due to the reason, we make new instruction so don't worry about your problem. To do solve this problem we need to find our which ID used your credit card so it may consume two or three days.After checking everything clear we will refund your money also to make sure this case there will be a call to you some day this week.
We are going to solve this case as soon as possible so don't worry.
1600 Chungjulno, Byungchunmyun, Cheonan, Chungnam, Korea
March 17, 2014
624, Gangnam-daero, Gangnam-gu, Seoul, Korea
Hello Selby, This is Wayne in Online service departmant from Legague of Legends, I got your maggage saying that you recieved a wrong charge about our product. In your massage, you said that your credit card was used on February 16. And I think there must have been error in our system.
I suggest that we would refund what you paid and give you very strong and exetremly ultimate set of items which can be used on our game world. I think that you will enjoy our game with those items.
Thanks for your complaint. Call us back if you have any more questions.
Hi, I'm writing this letter to let you know that my on-line order has something wrong.
I ordered my jacket #PA132 and sended 150,000 won to your account 2weeks ago. But when I checked your website yesterday, it said that the jacket has already sold out. I was so disappointed that your website didn't give me any notice about that.
So, I want to cancel the order and get refund. I'll attach my order information and my account number. I hope this will not be happened again.
Thank you for your interest in ordering products from our company.
I am sorry that we gave you inconvenience. The delivery has taken a few weeks because the jacket that you ordered was out of stock all at once. However, all products will be delivered within this week. If you do not want to wait the delivery any more, I recommend another popular jacket that many people like. If that is ok with you, I will send it to you right now, You can receive it tomorrow.
If you still want to refund the jacket, #PA132, please access our website and apply the refund service.
Byoung cheon 1 gil Modenie APT Byoung Cheon,Chungcheongnam-do
September 9,2013
ebay manager 1234 Victoria Street Soho,London
To Whom may it concern
Item:Bluetooth 3.0+EDR Wireless/Cordless Mobile Phone Pad Headphone/Headset/Earphone Oder number: #121138014680
Hello,I'm writing about a problem with a purchase which I bought from your website 30 days ago.Above the information is my order details. The estimated delivery day was almost 30 days so that's why I've waiting until now.
Unfortunately I didn't receive any item and more over your website said I've already received the item.And also I didn't have any up-to-date information such as the location of the purchase.
I want you to find where it is or If you couldn't find it I couldn't wait anymore so I want to get it refund.Of course after getting it refund,If I receive the item I will pay you back. I'm looking for your response as soon as possible.
ebay manager Vitor 1234 Victoria Street Soho,London
September 9,2013
Byoung cheon 1 gil Modenie APT Byoung Cheon,Chungcheongnam-do
To Rodeny
I'm sorry that we made you wait for a long time. Unfortunately We found that shipping truck had been stuck between factory and airport because of bad whether and there was a reconstruction of our information center. So, I guess our system miss some of our customer's information. We wish this problem didn't happen.
We decided to give you back your money. However our shipping problem has been solved. So as long as you still want to buy that Headphone, you can get the item few days later. Tell us which one do you want between refunding and waiting. I hope you don't have any negative feeling about our company.
123 Top Oneroom, Gajeon-ri, Byeongcheon-myeon Dongnam-gu, Cheonan-si, Chungcheongnam-do, Korea
March 9, 2014
Ryan Wesner 34, Haan 2-dong, Gwangmyeong-si, Gyeonggi-do, Korea
Dear Mr.Wesner:
I am writing to inform you that the item I ordered from your shopping mall has still not been delivered. And I want to ask you to explain this situation as far as you know.
On Feb 23 I placed the order for ABC jacket and paid 110,000 won right after. I had no doubt that my order would arrive to my place within 2 or 3 days. Because I always receive my order from you in that manner. But this time is different. I have checked the shipping information more than 5 times a day for 2 weeks. but still it is shown as " preparing for shipment". I already sent email twice to your company, but only received auto reply. I have no idea about this situation.
I want you to tell me whether I can receive my order or not as soon as possible. I enclose the copy of the receipt to let you know about this situation more concretely. Please check this out. Since I have been waiting for it already more than 2 weeks, your prompt response would be highly appreciated. Thank you in advance.
Ryan Wesner 34, Haan 2-dong, Gwangmyeong-si, Gyeonggi, Rep of KOREA
March 15, 2014
Wayne Lee 123 Top Oneroom, Gajeon-ri, Byeongcheon-myeon, Cheonan-si, Chungnam, Rep of KOREA
Dear Wayne,
I got your email saying that you haven't received ABC jacket which you ordered from our online shopping mall on Feb 23.
After checking your email, I discovered that the shipping company has lost your item. First of all, I am sorry for the situation. I will send you the same item right away using express delivery service for free. You will be able to get it by tomorrow. Also, I am willing to offer you a discount coupon as compensation since the shipping company is our business partner.
If you have any questions, please feel free to send me email anytime.
Ryan Wesner 34, Haan 2-dong, Gwangmyeong-si, Gyeonggi, Rep of KOREA
March 17, 2014
Wayne Lee 123 Top Oneroom, Gajeon-ri, Byeongcheon-myeon, Cheonan-si, Chungnam, Rep of KOREA
Dear Wayne, I received your mail March 9, 2014. but I’m so sorry that I couldn’t send a response mail right after receiving your e-mail because of the problem of computing division. In your e-mail, it’s saying that the delivery has not been arrived to your house so at first we checked your order but there is no enough information to check your order because you didn’t contain your order number. So we had to find your order by your name and date. But the problem is we couldn’t confirm your payment. You said that you have paid 110,000 \ right after your order but when we checked your order you didn’t paid 110,000\ to us
So I think you could not receive what you ordered and we also have to check the receipt what you send to us. I think this is the problem of computer system of our company and I’m so sorry to say that you had to wait until we find what the problem is.
Because of the problem of computing division, If you have something to let us know , Just call to our personnel department 000-1234 we will wait your respond call.
Sansung-Dong JungGu Daejeon South Korea, post Code 301-817
March 5, 2014
Knife shop, Anton-Huber street 5. Aalen, Germany
Dear Mr. Mike
Hello, I'm writing this letter to complain about how you reacted to my demand.
I visited your knife shop to buy present for my friend in Korea on 21 Feb. And you recommended one of your knife and I bought it. I went to the post office to send it the day after I bought it. But the problem was that post officer said , They can't send it to My country Because They have a policy about weapon which is that There's limit of length how long they can take. It was 30cm , and The knife I bought was 35cm. So I wanted to refund it , and visited your shop again to do it 9 days later. But you refused to refund my knife because it was too late. I didn't have any knowledge about refunding at that moment. So I came back to my country without refunding and I couldn't bring the knife neither. But after I came back to Korea I search policy of refunding and found that I can get back my money 14days before since I bought something.
So, I want you to give me back my money that I spent for the knife which cost 100 Euros. I attached my receipt to the front of my letter. I will be appreciate of your reply. Please reply as soon as you possible.
Knife shop, Anton-Huber street 5. Aalen, Germany Mike March 16 2014 Sansung-Dong JungGu Daejeon South Korea, post Code 301-817
Dear Vitor
First of all, I'm sorry to hear that your sad(?) story. If you tell me your account number, I transfer 100 Euros. It was natural that you didn't know refund policy. By the way, where's that knife?? Of course knife shop?
1600 Chungjeolno, IH 303A, Byeongchunmyun Cheonan, Chungnam, Rep. of Korea
October 9, 2013
2000 Walnut Ave, #303 Fremont, CA 94538 U.S.
To whom it may concern;
I am writing in reference to the theft in the Grace Cathedral. I have lost my purse at the dining room during the volunteering event in the Grace Cathedral on September 11, 2013. So I request for reimbursement to cover the cost of everything I lost. The cost is $500 including my essential immigration documents such as my passport and I-94, cash, camera and sunglasses.
I participated in the dinner volunteering event for the homeless on September 11. Before I started to cook in the kitchen, my friends and I put our purses on the table in the dining room because Cathy, the event manager, told us it is okay to put them on the table. I hesitated to put mine there but eventually followed the direction by the manager. But, after the event, I found out every purse was moved to other place, only mine has lost among them and the dining room was not locked. I tried to find it with my friends, the manager and other staffs, but unfortunately, I had to come back home without my belongings. Because I don’t have the essential immigration documents which I can only prove my identity in the U.S. I really hope you can reimburse me for the cost I wrote above as soon as possible.
Also, I hope that this never happen again and the Grace can make the environment more secure in the future. I look forward to hearing from you soon.
1600 Chungjeolno, IH 303A, Byeongchunmyun Cheonan, Chungnam, Rep. of Korea
Dear Seline Sehee Oh
Hi my name is Lee and I’m a manager of the Grace Cathedral. I know your purse was stolen and you are in trouble to live in the U.S. First, I’m really sorry for the inconvenient. We are completely responsible for the theft. Cathy, the event manager is our new member of the volunteering event so there is a lack of time to know our system. We’ve awaken her to the importance of security.
After you went back your home, We searched for your purse consistently. As a result, we could find your purse. Fortunately, identifications, like passport, are still in the perse. however there is no cash and camera. I’m really sorry again, and please come and tell us what kind of item stolen in detail. we promise that you can get the all refund as soon as possible and try to prevent theft again. If you can come to me tomorrow, please call me at any time. my number is 555-5555.
I'm writing to complain about delay on my shipping.
I bought a new backpack at ABC mall on February 20th. And after two days(Feb 22th.), I got a mail from ABC mall that the backpack was ready to be shipped. ABC mall told me “We are using Fedex Service that is one of the most reliable shipping company.” On February 24th, I got another mail that show my shipping started and I could receive the item at least 5 business days.
However, I can’t receive the backpack still Today(March 9th!!) and my delivery status still shows “During delivery.” on your homepage. I can’t trust your company and your service anymore. Please give me a full explanation of delay on my shipping. I really want to know where my backpack is. Thanks.
I’m so sorry, but our website server was attacked 10days ago by hacker. Even though we are trying to fix it but I think we can’t do completely yet. Actually before you, we have gotten so many calls from customer. We have tried to fix it completely and it is going to be normal in today for sure. And plus, it looks like your tracking number which is usually added to the e-mail when we send to you the information of shipping, wasn't added to your order when it shipped from our warehouse. I've reached out to our warehouse manager to see if he can get that to me, and as soon as I hear back from him I will follow up with you.
Don't hesitate to let us know if you have any additional questions or concerns.
623, Youngjong Ave, Hanam building Gangnam-gu, Seoul
To whom it may concern;
I'm writing to complain about problem with my cell phone, optimus G.
On Dec 23, I bought a cell phone in your shop. Of course it worked well at that time and I didn’t have problem with using it. However, noise problem happen in speaker recently when I use the cell phone with someone. I took it A/S center and they fixed my cell phone. However the noise problem happen again. when I bought it, you told me that its warranty is for a year. Also, If the cell phone problem is not my fault, your company must solve it. I don’t want to be bothered because of the problem.
I would grateful if you would change my phone to new phone so that the problem is never happen. thank you for your assistant in this matter.
623, Youngjong Ave, Hanam building Gangnam-gu, Seoul
March 14, 2014
Potter 83 Gilma Ave, Gyeyang-gu, Incheon
Dear. Potter
I am sorry to hear that you have in trouble because of the cell phone bought in my shop. I am going to keep our promise. We need to, however, make sure that is not your fault.
First of all, we need to check that you have got A/S. You ought to prove that keep having trouble in calling despite of A/S. You visit my shop with the record of A/S and your cell phone that bother you. Then, we are going to send the phone to our company to test your phone to be sure that is not your fault and exchange new don. If the matter with your phone is all the device's fault, we will change to new one as compensation, of course. We concern for you to be uncomfortable without phone during checking, so that we will lend a phone used.
If you bring those to my shop as soon as possible, we are going to solve that problem elaborately.
123 Korea Tech Road Third Engineering building 301 March 6
To whom it may concerned Toy store, Dalma Mall, MBZ City, UAE
Dear store manager We went to your store on December 26 at 7pm. Because we wanted to buy a present for our close friend, we were looking around to see some product in your store. We knew there were so many products in your store and it was so helpful for us to choose what we wanted to buy but suddenly when we touched a leg of mannequin out of curiosity, it had been broken. We were so surprised and shocked. What we noticed was broken leg. So we wanted to talk about our situation with your customer manager but he said that we should pay all of this because it was our fault. Unfortunately, there were no cameras and no witnesses without us. So the manager demanded us to pay all. But the biggest problem was that they didn’t know how much we should pay for it. At first we really wanted to pay it because it could be a big problem for us to live in here so we asked you to show us the exact price of mannequin but your customer manager said that they didn’t know the price and let us know it later and we had to give them almost 50,000 won as a deposit. What made us more get annoy was when we went to your store 1 week later, you still didn’t know the price of mannequin, and we should wait one more week. And after two weeks later, we really wanted pay all of it but you still didn’t know the exact price and asked us for money almost 100,000 won without receipt. We admit our fault about this situation because the leg had been broken because of us, but paying money without receipt made us really get angry we really want solve this problem more clearly, I think we should see the receipt before paying the money so please try to help us to solve this problem
123 Korea Tech Road Third Engineering building 301
Dear Ted:
It is letter to reply your letter dated March 6. We are really sorry to deal with your incident late.
That case has never happened till now. That is why our shop couldn't treat this situation well. We tried to find origin price of the mannequin. Finally, we knew that it was bought by former owner 12 years ago, therefore we asked her to give us the receipt. However, she told us that it was lost. Due to this reason, we can't show you any receipt. The amount that we suggested you was based on the price of similar one.
Even though, we have to spend more than ￦200,000 purchasing replacement. We charge you just ￦50,000. Or, we have to file a civil suit. We really want to solve this problem with happy.
1600 Chungjeolno, Byeongchunmyun Cheonan, Chungnam, Rep. of Korea
March 9 2014
Bolivian national departual processing departure La Paz 43-43
To whom it may concern
Hi I'm a traveler who visited your country last month. To me, it was a great experience to see such a beautiful scenery with discounted riding service that is provided by your country.Especially,the endless salt desert was one of the greatest landscape that I have seen in my life.
Although the journey was great to me,there was one thing that make me feel someting wanting and it was about your depature procedure system.Actually, before I visited your country, I was on my way here from Chile.At the border of your and Chile, I didn't get the stemp proving I entered your country.I was so embarrased after I found there was no public buling at your border,thinking"wow.. what a generous country you are,no pulic buling, no public officer,no restriction to every traveler...feel like I'm in heaven."At that time I was not the only person who thing like that, my colleagues also thought like me.Deeming like that,I spent about 10days in your country and I got to the border of your country to go to the my next destination,peru.At that moment I realized someting was wrong.There were a huge public building processing departure procudure and many officer.They demanded me to show the entrance stamp that I hadn`t received when I enter your country.and they said"If you don`t have that stamp and want to go to Peru, you have to pay two hundred bolivian peso."At that time,I had no choice but to give them that money.
Please listen to my story with your concentration, I don`t want to regard this is the way your counry earn money.I think it is very unfair and poor government system dealing with your counry`s traveler.At least, I hope that there will be no victim like me.And to do that, your counrty need to improve the poor immigration and departure processing system.This is the whole thing that I want from you.
1600 Chungjeol Road, Beongchun Myun Cheonan City, Chungnam, Rep of KOREA
March 12,2014
To whom may it concern:
Since I started to purchase at your store, I had no problem with your quality of items. But yesterday when I opened the delivered package, I was overwhelmed with surprise. There was a mouse waiting for me instead of items that I ordered. I hope you can imagine my disappointment, caused by your inconsiderate packaging standards. I hereby demand that you send me a new, since the one you packed up must have been fell through the hole at the bottom, or eaten by the little, cutesy mouse.
Chunnam gwangyang maronie gil march 16 2014 Faber Castell To whom may it concern:
I normally have been using your company sharp. february 7th, I bought very expensive(?) sharp from your company. But as a result, I'm very disappointed by your product. Of course I'm satisfied with design. but It is very umcomfortable to use. It is hard to use for a long time because it's very heavy. so I want to change other product. If you refuse my offer, I never use your company product. I hope that this is not happen.
I got your message about problem with your delivery service which you used our company. First of all, I’m sorry to hear that your delivery is being delayed.
In order to solve the problem, we checked your delivery number directly by contacting ABC mart where you bought a backpack and we found the problem about it. The reason why your delivery is being delayed was a error of our company system. Recently, we have got so much delivery that we couldn’t send all delivery on time. Also, it made errors. I’m sorry about the problem.
Since the problem is our fault, we will give you free coupon with which you can use our delivery service for free next time. Also, you will be given your delivery by tomorrow afternoon. Thank you for using our delivery service and we will make efforts to do give you better service. Also, the problem will be never happen again.
hello.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteHow are you professor? I'm wayne. I have no idea if you remember me. Your first class was very impressive and that makes me little nervous about the rest of this semester. but I hope to make it as enjoyable as possible. See you later.
ReplyDeleteDon't worry. We will have a fun class and learn a lot together!
DeleteHi Ryan, it was a pleasure to meet you.
ReplyDeleteHope everyone is having a good day!
This comment has been removed by the author.
ReplyDeleteHi how are you Ryan~ This is Jk.
ReplyDeleteMay I ask to you something?
I'm just wonder should I write down at here that business letter(homework) as a reply or not?
Have a nice weekend and Thanks:)
Yes, leave it as a reply. You can copy and paste from a word processor application if you want, or type directly into the box
ReplyDeleteMichelle Lee
ReplyDelete1600 Chunjeolno, Byeongchunmyun
Cheonan, chungnam, Rep of Korea
March 8, 2014
Seunghyeon Lee
Riot Games Korea
624 ICT tower 14floor
Gangnamdaero, Gangnamgu, seoul, Rep of Korea
Dear Mr. Seunghyeon
I am writing this letter to fix something unfairly happened to me. Your company's game item was paid by my account, even though I did not. when I inquired to clearing company, They said you have to pay first, and then you can touch game company to receive a refund.
February 12, 2014. Someone paid total 120,000won to your company for game item that is not for me, using my phone account. I enclose a receipt that you can read his game ID who paid it with mine under the counter.
I have never played game made by yours. Please persue the ID to let real buyer pay it. And please refund the item charge.
Sincerely
Michelle Lee
Enclosure
Good! Don't forget to use capital letters when you start a new sentence. Also, proper nouns, such as your province, need to be capitalized.
DeleteCustomer Service Team
DeleteRiot Games Korea
624 ICT tower 14floor
Gangnamdaero, Gangnamgu, seoul, Rep of Korea
March 16,2014
Michelle Lee
1600 Chunjeolno, Byeongchunmyun
Cheonan, chungnam, Rep of Korea
To whom may it concern:
We would firstly like to apologize for your unwanted payment of the game. Unfortunately the refund will take several weeks, because there is some procedures to follow. To solve this problem, we need your account and phone number to contact. Please don't be concerned about this unfortunate event. If you have an ID in our game, please let us know, so we can give you some useful in-game items as an additional compensation. We will notify you as soon as possible.
Sincerely
Customer Service Team
(Sam)
ReplyDelete1600 Chungjeol Road, Beongchun Myun
Cheonan City, Chungnam, Rep of KOREA
March 8, 2014
Bhatta Brahman
203 Thamel Road
Kathmandu, NEPAL
Dear Mr. Brahman:
I'm writing this e-mail to ask you to refund my payment. Thanks to your domestic flight, I have travelled Nepal conveniently but your call center had some problem.
According to the policy of your company, It needed for me to contact you the day before departing day. So I tried to call you to follow it on Feb 10, 2014. Although I called you more than 20 times, your company never received my calling. Due to this problem, I had to buy another flight ticket with extra money.
So I want you to refund NRs. 2,000. For your reference, I have attached a copy of the flight ticket that I want to cancel and receipt. Thank you for reading my letter.
Sincerely,
Sam
Well done! Be varful when using -ing endings on verbs. We will discuss it more in class.
Delete1600 Chungjeol Road, Beongchun Myun
ReplyDeleteCheonan City, Chungnam, Rep of KOREA
December 12, 2013
Jean DeFrancesco-Sias
International House Managing Director
Korea Tech
Dear Jean DeFrancesco-Sias
I am writing in reference to International House residency. I sent an application and a reference on November 27. I haven't received your reply about it. Could you please check if i can enter IH or not. I am Kim dasom. 2010151007 is my ID number and my major is Industrial Design Engineering.
I think that any reply was supposed to be sent by this time. My friends who applied for IH recieved your email that they are allowed to be residents of IH. I am worry that my application or reference have some problems.
I would appreciate it if you would inform me about it as soon as possible.
Also, please make sure my roommate will be one who i have applied.
sincerely,
Kim dasom
(Seline)
DeleteInternational House Managing Director
Korea Tech
December 13, 2014
Dasom Kim
1600 Chungjeol Road, Beongchun Myun
Cheonan City, Chungnam, Rep of KOREA
Dear Dasom,
I received your email that you haven’t gotten any response from International House. Unfortunately, it looks like there was an error on email sending/receiving system.
I already sent you an email to inform you have been accepted to live in IH for the upcoming semester on November 28, which is the day after you sent your email to me. However, it seems like you haven’t received it yet due to the system failure. I attached the email I sent you so that you can check it out. Please find the attached below.
Also, as you requested, I verified that your roommate is the person you applied. Again, you have been accepted to live in IH, and the next step for you is to pay the dormitory fee by December 20th. Once you pay the dormitory fee you will be given a room here at IH.
I hope this problem never happen again. Thank you for your email before the period paying the dormitory fee.
Sincerely,
Jean
This comment has been removed by the author.
DeleteInternational House Managing Director
DeleteKorea Tech
September 2,2014
Dasom Kim
1600 Chungjeol Road, Beongchun Myun
Cheonan City, Chungnam, Rep of KOREA
To Dasom,
I received your email last night and I am sorry for uncomforting you.
Yea, you are right, I couldn`t send the answer letter to you.Actually I forgot to send it.I was so busy last week.
But don`t worry about that.Your are already accepted to enter our dorm this semester and you will use room with your roommate who you pointed out in your letter.
You may concerrn about not receiving admission letter,but don`t worry about that.
This letter has same effect with admission letter.So please keep the copy of this letter and hand in this to IH staff when you join our dorm.
Now I'm begging your generosity.For the token of how much I am sorry to you, I am sending voucher that waive your boarding expenses for this semester
From Kim
Byeongcheon-myeon, Dongnam-gu, Cheonan-si,
ReplyDeleteChungcheongnam-do, Korea
November 7 2012
Natasha
JackThreads, Customer Service
Dear Ms Natasha:
Hello, This is JK., I am writing to you regarding to my order from your website because I am not sure if it is not going to be properly.
I ordered some shoes 2weeks ago from your website, But It didn’t come yet. So I checked the condition of my order. It keep saying that it is still preparing for shipment. However when I checked the merchandise today, then It said, It’s sold out already. I was so confused and want to know how it is going on. My shoes name is Voyage belt long jumper_CWUS40441BE, and my order number is #2316931.
I would appreciate if you could send me more detailed information about my order. My contact address is jongkuen89@gmail.com. Thank you for your consideration
All the best,
JK Park.
Great Job JK :-)
DeleteThis comment has been removed by the author.
Delete(Jake, 김성용)
DeleteNatasha
JackThreads, Customer Service
November 9 2012
JK Park
Byeongcheon-myeon, Dongnam-gu, Cheonan-si,
Chungcheongnam-do, Korea
Dear Mr.Park
I received the e-mail that you sended on November 7. We apologize for the inconvenience that caused by our delivery system error. The shoes 'Voyage belt long jumper_CWUS40441BE' that you ordered are sold out. We are very sorry that we didn't give you any notice about the state of your order. We will give you full refund immediately, and we also give you a 100$ voucher.
We are sorry again for the inconvenience. If you have further problems with this or any other question, please feel free to contact us.
Sincerely
Natasha,
Customer Service Team
624, Gangnam-daero, Gangnam-gu,
ReplyDeleteSeoul, Korea
March 8, 2014
Selby Kim
1600 Chungjulno, Byungchunmyun,
Cheonan, Chungnam, Korea
To whom may it concern,
I am writing about a problem with my monthly credit card statement which i recieved a week ago.
Your game company, League of Legends, charged $150 to my credit card for Riot Games Coin, but i've never purchased anything, moreover, i'm not even a user of the game. According to the statement, my credit card is used on February 16. I'm enclosing a copy of my statement. I called the credit card company and they said there is nothing they can do about this unless your company reimburses me for the money after i pay for it.
However, I do not want to pay anything that I do not own. To resolve the problem, I would like you cancel this charge. Or if you can't, I hope you give me the money for the charge. I'm very upset, and I really need to get this issue fixed immediately.
Sincerely,
Selby Kim
Nice job Selby!
DeleteRodney (김영환)
Delete1600 Chungjulno, Byungchunmyun,
Cheonan, Chungnam, Korea
March 16,2014
Selby Kim
624, Gangnam-daero, Gangnam-gu,
Seoul, Korea
Dear Selby Kim
At first I'm afraid to hear and sorry for this inconvenience.These days there are lots of identity thief so this kind of problems have been happened so much. Due to the reason, we make new instruction so don't worry about your problem.
To do solve this problem we need to find our which ID used your credit card so it may consume two or three days.After checking everything clear we will refund your money also to make sure this case there will be a call to you some day this week.
We are going to solve this case as soon as possible so don't worry.
sincerely
Rodney
-Riot Game manager-
Wayne
Delete1600 Chungjulno, Byungchunmyun,
Cheonan, Chungnam, Korea
March 17, 2014
624, Gangnam-daero, Gangnam-gu,
Seoul, Korea
Hello Selby, This is Wayne in Online service departmant from Legague of Legends, I got your maggage saying that you recieved a wrong charge about our product. In your massage, you said that your credit card was used on February 16. And I think there must have been error in our system.
I suggest that we would refund what you paid and give you very strong and exetremly ultimate set of items which can be used on our game world. I think that you will enjoy our game with those items.
Thanks for your complaint. Call us back if you have any more questions.
sincerely,
Wayne Lee
(Jake, 김성용)
ReplyDelete1600 KUT road
Soul Dormitory, NA402
November 12, 2013
David Cho
156 Jinwol Lane
Seoul, IN 487
Dear Mr. Cho
Hi, I'm writing this letter to let you know that my on-line order has something wrong.
I ordered my jacket #PA132 and sended 150,000 won to your account 2weeks ago. But when I checked your website yesterday, it said that the jacket has already sold out. I was so disappointed that your website didn't give me any notice about that.
So, I want to cancel the order and get refund. I'll attach my order information and my account number. I hope this will not be happened again.
Sincerely
Jake
Way to go David! Nice job.
Delete(Zoe)
Delete156 Jinwol Lane
Seoul, IN 487
November 13, 2013
Jake
1600 KUT road
Soul Dormitory, NA402
Dear Jake,
Thank you for your interest in ordering products from our company.
I am sorry that we gave you inconvenience. The delivery has taken a few weeks because the jacket that you ordered was out of stock all at once. However, all products will be delivered within this week. If you do not want to wait the delivery any more, I recommend another popular jacket that many people like. If that is ok with you, I will send it to you right now, You can receive it tomorrow.
If you still want to refund the jacket, #PA132, please access our website and apply the refund service.
Thank you very much,
David Cho
Looking good so far, keep them coming!
ReplyDeleteRodeny(김영환)
ReplyDeleteByoung cheon 1 gil Modenie APT
Byoung Cheon,Chungcheongnam-do
September 9,2013
ebay manager
1234 Victoria Street
Soho,London
To Whom may it concern
Item:Bluetooth 3.0+EDR Wireless/Cordless Mobile Phone Pad Headphone/Headset/Earphone
Oder number: #121138014680
Hello,I'm writing about a problem with a purchase which I bought from your website 30 days ago.Above the information is my order details. The estimated delivery day was almost 30 days so that's why I've waiting until now.
Unfortunately I didn't receive any item and more over your website said I've already received the item.And also I didn't have any up-to-date information such as the location of the purchase.
I want you to find where it is or If you couldn't find it I couldn't wait anymore so I want to get it refund.Of course after getting it refund,If I receive the item I will pay you back. I'm looking for your response as soon as possible.
sincerely
Rodeny
Vitor
Deleteebay manager Vitor
1234 Victoria Street
Soho,London
September 9,2013
Byoung cheon 1 gil Modenie APT
Byoung Cheon,Chungcheongnam-do
To Rodeny
I'm sorry that we made you wait for a long time. Unfortunately We found that shipping truck had been stuck between factory and airport because of bad whether and there was a reconstruction of our information center. So, I guess our system miss some of our customer's information. We wish this problem didn't happen.
We decided to give you back your money. However our shipping problem has been solved. So as long as you still want to buy that Headphone, you can get the item few days later. Tell us which one do you want between refunding and waiting. I hope you don't have any negative feeling about our company.
Sincerely
Vitor
123 Top Oneroom, Gajeon-ri, Byeongcheon-myeon
ReplyDeleteDongnam-gu, Cheonan-si, Chungcheongnam-do, Korea
March 9, 2014
Ryan Wesner
34, Haan 2-dong, Gwangmyeong-si, Gyeonggi-do, Korea
Dear Mr.Wesner:
I am writing to inform you that the item I ordered from your shopping mall has still not been delivered. And I want to ask you to explain this situation as far as you know.
On Feb 23 I placed the order for ABC jacket and paid 110,000 won right after. I had no doubt that my order would arrive to my place within 2 or 3 days. Because I always receive my order from you in that manner. But this time is different. I have checked the shipping information more than 5 times a day for 2 weeks. but still it is shown as " preparing for shipment". I already sent email twice to your company, but only received auto reply. I have no idea about this situation.
I want you to tell me whether I can receive my order or not as soon as possible. I enclose the copy of the receipt to let you know about this situation more concretely. Please check this out. Since I have been waiting for it already more than 2 weeks, your prompt response would be highly appreciated. Thank you in advance.
Sincerely,
Wayne Lee
(selby)
DeleteRyan Wesner
34, Haan 2-dong,
Gwangmyeong-si, Gyeonggi, Rep of KOREA
March 15, 2014
Wayne Lee
123 Top Oneroom, Gajeon-ri, Byeongcheon-myeon,
Cheonan-si, Chungnam, Rep of KOREA
Dear Wayne,
I got your email saying that you haven't received ABC jacket which you ordered from our online shopping mall on Feb 23.
After checking your email, I discovered that the shipping company has lost your item. First of all, I am sorry for the situation. I will send you the same item right away using express delivery service for free. You will be able to get it by tomorrow. Also, I am willing to offer you a discount coupon as compensation since the shipping company is our business partner.
If you have any questions, please feel free to send me email anytime.
Sincerely,
Ryan
This comment has been removed by the author.
DeleteTed(Woe Tae Kim)
DeleteRyan Wesner
34, Haan 2-dong,
Gwangmyeong-si,
Gyeonggi,
Rep of KOREA
March 17, 2014
Wayne Lee
123 Top Oneroom,
Gajeon-ri,
Byeongcheon-myeon,
Cheonan-si,
Chungnam,
Rep of KOREA
Dear Wayne,
I received your mail March 9, 2014. but I’m so sorry that I couldn’t send a response mail right after receiving your e-mail because of the problem of computing division.
In your e-mail, it’s saying that the delivery has not been arrived to your house so at first we checked your order but there is no enough information to check your order because you didn’t contain your order number. So we had to find your order by your name and date. But the problem is we couldn’t confirm your payment. You said that you have paid 110,000 \ right after your order but when we checked your order you didn’t paid 110,000\ to us
So I think you could not receive what you ordered and we also have to check the receipt what you send to us. I think this is the problem of computer system of our company and I’m so sorry to say that you had to wait until we find what the problem is.
Because of the problem of computing division, If you have something to let us know , Just call to our personnel department 000-1234 we will wait your respond call.
Best regards
Ryan
Vitor
ReplyDeleteSansung-Dong JungGu Daejeon
South Korea, post Code 301-817
March 5, 2014
Knife shop, Anton-Huber street 5.
Aalen, Germany
Dear Mr. Mike
Hello, I'm writing this letter to complain about how you reacted to my demand.
I visited your knife shop to buy present for my friend in Korea on 21 Feb.
And you recommended one of your knife and I bought it.
I went to the post office to send it the day after I bought it.
But the problem was that post officer said , They can't send it to My country
Because They have a policy about weapon which is that There's limit of length how long they can take.
It was 30cm , and The knife I bought was 35cm.
So I wanted to refund it , and visited your shop again to do it 9 days later.
But you refused to refund my knife because it was too late.
I didn't have any knowledge about refunding at that moment.
So I came back to my country without refunding and I couldn't bring the knife neither.
But after I came back to Korea I search policy of refunding and found that
I can get back my money 14days before since I bought something.
So, I want you to give me back my money that I spent for the knife which cost 100 Euros.
I attached my receipt to the front of my letter.
I will be appreciate of your reply. Please reply as soon as you possible.
Best regards.
Vitor
Knife shop, Anton-Huber street 5.
DeleteAalen, Germany
Mike
March 16 2014
Sansung-Dong JungGu Daejeon
South Korea, post Code 301-817
Dear Vitor
First of all, I'm sorry to hear that your sad(?) story.
If you tell me your account number, I transfer 100 Euros.
It was natural that you didn't know refund policy. By the way, where's that knife?? Of course knife shop?
mike
This comment has been removed by the author.
ReplyDelete1600 Chungjeolno, IH 303A, Byeongchunmyun
ReplyDeleteCheonan, Chungnam, Rep. of Korea
October 9, 2013
2000 Walnut Ave, #303
Fremont, CA 94538 U.S.
To whom it may concern;
I am writing in reference to the theft in the Grace Cathedral. I have lost my purse at the dining room during the volunteering event in the Grace Cathedral on September 11, 2013. So I request for reimbursement to cover the cost of everything I lost. The cost is $500 including my essential immigration documents such as my passport and I-94, cash, camera and sunglasses.
I participated in the dinner volunteering event for the homeless on September 11. Before I started to cook in the kitchen, my friends and I put our purses on the table in the dining room because Cathy, the event manager, told us it is okay to put them on the table. I hesitated to put mine there but eventually followed the direction by the manager. But, after the event, I found out every purse was moved to other place, only mine has lost among them and the dining room was not locked. I tried to find it with my friends, the manager and other staffs, but unfortunately, I had to come back home without my belongings. Because I don’t have the essential immigration documents which I can only prove my identity in the U.S. I really hope you can reimburse me for the cost I wrote above as soon as possible.
Also, I hope that this never happen again and the Grace can make the environment more secure in the future.
I look forward to hearing from you soon.
Sincerely,
Seline Sehee Oh
Lee(이재원)
Delete2000 Walnut Ave, #303
Fremont, CA 94538 U.S.
October 10, 2013
1600 Chungjeolno, IH 303A, Byeongchunmyun
Cheonan, Chungnam, Rep. of Korea
Dear Seline Sehee Oh
Hi my name is Lee and I’m a manager of the Grace Cathedral.
I know your purse was stolen and you are in trouble to live in the U.S.
First, I’m really sorry for the inconvenient. We are completely responsible for the theft. Cathy, the event manager is our new member of the volunteering event so there is a lack of time to know our system. We’ve awaken her to the importance of security.
After you went back your home, We searched for your purse consistently.
As a result, we could find your purse. Fortunately, identifications, like passport, are still in the perse. however there is no cash and camera.
I’m really sorry again, and please come and tell us what kind of item stolen in detail. we promise that you can get the all refund as soon as possible and try to prevent theft again.
If you can come to me tomorrow, please call me at any time. my number is 555-5555.
Sincerely,
Lee
This comment has been removed by the author.
ReplyDelete이재원(Lee)
ReplyDelete108 Haedeung-ro
Ssangmun-dong, Dobong-gu, Seoul-si
March 9, 2014
Fedex Korea
887 Tojeong-ro, Mapo-gu, Seoul-si
To whom may it concern
I'm writing to complain about delay on my shipping.
I bought a new backpack at ABC mall on February 20th.
And after two days(Feb 22th.), I got a mail from ABC mall that the backpack was ready to be shipped. ABC mall told me “We are using Fedex Service that is one of the most reliable shipping company.”
On February 24th, I got another mail that show my shipping started and I could receive the item at least 5 business days.
However, I can’t receive the backpack still Today(March 9th!!) and my delivery status still shows “During delivery.” on your homepage.
I can’t trust your company and your service anymore.
Please give me a full explanation of delay on my shipping.
I really want to know where my backpack is.
Thanks.
Sincerely
Lee
Byeongcheon-myeon, Dongnam-gu, Cheonan-si,
DeleteChungcheongnam-do, Korea
JK PARK
March 16th 2014
108 Haedeung-ro
Ssangmun-dong, Dobong-gu, Seoul-si
이재원(Lee)
Dear Lee:
Thanks for reaching out to us!
I’m so sorry, but our website server was attacked 10days ago by hacker. Even though we are trying to fix it but I think we can’t do completely yet. Actually before you, we have gotten so many calls from customer. We have tried to fix it completely and it is going to be normal in today for sure. And plus, it looks like your tracking number which is usually added to the e-mail when we send to you the information of shipping, wasn't added to your order when it shipped from our warehouse. I've reached out to our warehouse manager to see if he can get that to me, and as soon as I hear back from him I will follow up with you.
Don't hesitate to let us know if you have any additional questions or concerns.
All the best,
JK Park
83 Gilma Ave,
ReplyDeleteGyeyang-gu, Incheon
March 6, 2014
623, Youngjong Ave, Hanam building
Gangnam-gu, Seoul
To whom it may concern;
I'm writing to complain about problem with my cell phone, optimus G.
On Dec 23, I bought a cell phone in your shop. Of course it worked well at that time and I didn’t have problem with using it. However, noise problem happen in speaker recently when I use the cell phone with someone. I took it A/S center and they fixed my cell phone. However the noise problem happen again. when I bought it, you told me that its warranty is for a year. Also, If the cell phone problem is not my fault, your company must solve it. I don’t want to be bothered because of the problem.
I would grateful if you would change my phone to new phone so that the problem is never happen.
thank you for your assistant in this matter.
sincerely
potter
623, Youngjong Ave, Hanam building
DeleteGangnam-gu, Seoul
March 14, 2014
Potter
83 Gilma Ave,
Gyeyang-gu, Incheon
Dear. Potter
I am sorry to hear that you have in trouble because of the cell phone bought in my shop. I am going to keep our promise. We need to, however, make sure that is not your fault.
First of all, we need to check that you have got A/S. You ought to prove that keep having trouble in calling despite of A/S. You visit my shop with the record of A/S and your cell phone that bother you. Then, we are going to send the phone to our company to test your phone to be sure that is not your fault and exchange new don. If the matter with your phone is all the device's fault, we will change to new one as compensation, of course. We concern for you to be uncomfortable without phone during checking, so that we will lend a phone used.
If you bring those to my shop as soon as possible, we are going to solve that problem elaborately.
sincerely
Michelle Lee
123 Korea Tech Road
ReplyDeleteThird Engineering building 301
March 6
To whom it may concerned
Toy store, Dalma Mall, MBZ City, UAE
Dear store manager
We went to your store on December 26 at 7pm. Because we wanted to buy a present for our close friend, we were looking around to see some product in your store. We knew there were so many products in your store and it was so helpful for us to choose what we wanted to buy but suddenly when we touched a leg of mannequin out of curiosity, it had been broken. We were so surprised and shocked. What we noticed was broken leg.
So we wanted to talk about our situation with your customer manager but he said that we should pay all of this because it was our fault. Unfortunately, there were no cameras and no witnesses without us. So the manager demanded us to pay all. But the biggest problem was that they didn’t know how much we should pay for it. At first we really wanted to pay it because it could be a big problem for us to live in here so we asked you to show us the exact price of mannequin but your customer manager said that they didn’t know the price and let us know it later and we had to give them almost 50,000 won as a deposit. What made us more get annoy was when we went to your store 1 week later, you still didn’t know the price of mannequin, and we should wait one more week. And after two weeks later, we really wanted pay all of it but you still didn’t know the exact price and asked us for money almost 100,000 won without receipt.
We admit our fault about this situation because the leg had been broken because of us, but paying money without receipt made us really get angry we really want solve this problem more clearly, I think we should see the receipt before paying the money so please try to help us to solve this problem
thank you for all your support
Sincerely
Ted
Sam
DeleteToy store, Dalma Mall, MBZ City, UAE
March 16, 2014
123 Korea Tech Road
Third Engineering building 301
Dear Ted:
It is letter to reply your letter dated March 6. We are really sorry to deal with your incident late.
That case has never happened till now. That is why our shop couldn't treat this situation well. We tried to find origin price of the mannequin. Finally, we knew that it was bought by former owner 12 years ago, therefore we asked her to give us the receipt. However, she told us that it was lost. Due to this reason, we can't show you any receipt. The amount that we suggested you was based on the price of similar one.
Even though, we have to spend more than ￦200,000 purchasing replacement. We charge you just ￦50,000. Or, we have to file a civil suit. We really want to solve this problem with happy.
Sincerely,
Sam
1600 Chungjeolno, Byeongchunmyun
ReplyDeleteCheonan, Chungnam, Rep. of Korea
March 9 2014
Bolivian national departual processing departure
La Paz 43-43
To whom it may concern
Hi I'm a traveler who visited your country last month. To me, it was a great experience to see such a beautiful scenery with discounted riding service that is provided by your country.Especially,the endless salt desert was one of the greatest landscape
that I have seen in my life.
Although the journey was great to me,there was one thing that make me feel someting wanting and it was about your depature procedure system.Actually, before I visited your country, I was on my way here from Chile.At the border of your and Chile, I didn't get the stemp proving I entered your country.I was so embarrased after I found there was no public buling at your border,thinking"wow.. what a generous country you are,no pulic buling, no public officer,no restriction to every traveler...feel like I'm in heaven."At that time I was not the only person who thing like that, my colleagues also thought like me.Deeming like that,I spent about 10days in your country and I got to the border of your country to go to the my next destination,peru.At that moment I realized someting was wrong.There were a huge public building processing departure procudure and many officer.They demanded me to show the entrance stamp that I hadn`t received when I enter your country.and they said"If you don`t have that stamp and want to go to Peru, you have to pay two hundred bolivian peso."At that time,I had no choice but to give them that money.
Please listen to my story with your concentration, I don`t want to regard this is the way your counry earn money.I think it is very unfair and poor government system dealing with your counry`s traveler.At least, I hope that there will be no victim like me.And to do that, your counrty need to improve the poor immigration and departure processing system.This is the whole thing that I want from you.
sincerely.
Koreano Mr.Kim
Joony
ReplyDelete1600 Chungjeol Road, Beongchun Myun
Cheonan City, Chungnam, Rep of KOREA
March 12,2014
To whom may it concern:
Since I started to purchase at your store, I had no problem with your quality of items. But yesterday when I opened the delivered package, I was overwhelmed with surprise. There was a mouse waiting for me instead of items that I ordered. I hope you can imagine my disappointment, caused by your inconsiderate packaging standards. I hereby demand that you send me a new, since the one you packed up must have been fell through the hole at the bottom, or eaten by the little, cutesy mouse.
Yours sincerely
Joony
This comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteChunnam gwangyang maronie gil
ReplyDeletemarch 16 2014
Faber Castell
To whom may it concern:
I normally have been using your company sharp.
february 7th, I bought very expensive(?) sharp from your company.
But as a result, I'm very disappointed by your product.
Of course I'm satisfied with design. but It is very umcomfortable to use.
It is hard to use for a long time because it's very heavy. so I want to change other product. If you refuse my offer, I never use your company product.
I hope that this is not happen.
I bought
Potter
ReplyDeleteFedex Korea
887 Tojeong-ro, Mapo-gu, Seoul-si
March 16, 2014
108 Haedeung-ro
Ssangmun-dong, Dobong-gu, Seoul-si
Dear Mr.Lee
I got your message about problem with your delivery service which you used our company. First of all, I’m sorry to hear that your delivery is being delayed.
In order to solve the problem, we checked your delivery number directly by contacting ABC mart where you bought a backpack and we found the problem about it. The reason why your delivery is being delayed was a error of our company system. Recently, we have got so much delivery that we couldn’t send all delivery on time. Also, it made errors. I’m sorry about the problem.
Since the problem is our fault, we will give you free coupon with which you can use our delivery service for free next time. Also, you will be given your delivery by tomorrow afternoon. Thank you for using our delivery service and we will make efforts to do give you better service. Also, the problem will be never happen again.
Sincerely
Potter